What is ISO 9001?

ISO or "International Standards Organisation" is a world-wide federation of national standards organisations.

The ISO 9000 series standards cover quality management. The first publication was in 1987.
 

The current version - ISO 9001 version 2008- is based on the following principles :

  • Customer orientation
  • Management commitment
  • Staff involvement
  • Process-based approach
  • Continuous improvement.
     

The Ports of the French Riviera Chamber of Commerce and ISO 9001

The aim of the Quality System is to better serve the client, by reinforcing values such as dynamism, professionalism and rigour. The Riviera Ports Authority certification process may be divided into several stages:

  • 2000: ISO 9001 certification of the port of Nice - Villefranche Santé and the Port of Cannes
  • 2002: ISO 9001 certification of the Ports of Golfe-Juan and of Villefranche Darse
  • 2003: ISO 9001 certification of the Ports of Nice - Villefranche Santé and Cannes, as well as the ‘Lunel team’ (management team)
  • 2011: Consolidation of the ISO 9001 certificates into one single certification for the ports: View the certificate

The Quality Management System certified to ISO 9001 by AFNOR Certification covers the following areas:
 

Port of Cannes

View the certificate

  • Boating and yachting: reception of boats with berthing contracts and visiting boats, supply of additional services
  • Boatyard: handling and placement des boats in the boatyard area, supply of services
  • Cruise ships : reception of visiting vessels, supply of additional services
  • Parking: management of the Pantiero Carpark.
     

Port of Golfe-Juan

View the certificate

  • Reception and berthing of pleasure boats & yachts
     

Port of Nice - Villefranche Santé

View the certificate

  • Corsica
  • Cruise ships
  • Freight
  • Boating  / Yachting
  • Boatyard
     

Port of Villefranche Darse

View the certificate

  • Reception and berthing of pleasure boats & yachts
     

Lunel Team (Riviera Ports Authority)

View the certificate

  • Project management of works
  • Management of state conventions
  • Coordination of purchasing
  • Management of the Riviera Ports website.
     

Further information about quality

European Foundation for Quality Management (EFQM): www.efqm.org

Official ISO website: www.iso.ch

AFNOR Certification : www.afnor.org

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